The fine print
11 paragraphs | 5 minutes | Totally essential
When you commission writing through She Sells Sentences, you agree to the following terms. It’s only 11 paragraphs. You can do it!
Transaction & Fulfilment
To establish the brief for the task (tone of voice, target audience, USP etc.), I offer a free 15 minute phone call, or up to three emails from each party (i.e. 3 from me and 3 from you). Any extra time on the phone - or further emails to alter the brief - will be billed according to my rate of £85/hour.
2. What I produce
I’m a writer and content creator. I write the content of e-learning courses, websites, quizzes and blogs, but you will need to upload them using your own software, web applications, or hire a techie to do so. Very occasionally I have time to build and upload things for people who really want that, so contact me for separate pricing and availability if you’re interested.
The timescale for each package is listed in the description. Shorter projects have shorter turnaround times of 7 working days, whilst larger projects, requiring more research and writing time, may have a turnaround of 28 working days.
Timescales begin after payment and on the client’s submission of the completed briefing. When I receive your completed briefing notes, I can start working on the project.
4. Order fulfilment
I use an online inventory system to manage my availability for new online bookings. If, for some reason, I am unable to fulfil the assignment within the specified timescale, you will be notified as soon as possible and offered a choice between two possible resolutions (7 day extension with 25% discount, or full cancellation and refund if no milestones are yet submitted).
I also reserve the right to refuse - and refund in full - any booking for work which I find morally objectionable.
5. Editing and revisions
Of course I hope you’ll be delighted with my first submission, but sometimes it’s a team effort. You are entitled to two rounds of revisions with your purchase, which must (either or both) be requested within 14 days of the first submission. To get the best value from your investment, therefore, please read my first submission thoroughly and give comprehensive feedback regarding any changes to content or style. Any revisions requested over and above the two included sets, or those requested after the 14 day amendment period, will be billed according to my hourly rate of £85/hour.
If you’ve purchased multiple assignments (such as a series of newsletters, blog posts, or ‘The Complete Package’, as opposed to a single commission), you will receive your writing in instalments, with the final milestone to be completed by the deadline specified in the listing.
The 14 day revision period begins on the date of each individual milestone submission. For example, I may send the website text on 1st March, with the website revision period ending on 14th March, and I may send your newsletters on the 5th March, with the newsletter revision period then ending 19th March.
7. Your commitment to the contract
When you purchase a package online, you signal your unshakeable commitment to the transaction. Unlike a teapot or a handbag, which can be returned and resold, I cannot recover the time spent on a project if a client decides they no longer need the writing. By booking my services here, you therefore accept the existential facts of the universe and the value of my waning time on this planet as I, like the rest of humankind, plummet slowly towards oblivion.
8. SEO results
If you purchase an SEO package, please be prepared to be patient, as you will not see overnight results in your search ranking position. Search engines can take a couple of months to index the vast numbers of Kardashian selfies, keto recipes and cat videos online, so the changes will not be picked up immediately by Google. Additionally, while the use of SEO keywords on your site can significantly improve your visibility, in a crowded market, it’s wise to triangulate techniques and consider the use of video, meta tag descriptions, titles and backlinks. These tools can all work together to improve your website’s search ranking.
Legal & Legacy
9. The ‘don’t sue me unless I break your legs’ clause
I consider myself diligent and I work in accordance with good industry practice, at the standard expected from a suitably qualified person with relevant experience. That said, I’m a human being (hoping to come back as a lemur in the next life), so I can’t completely guarantee that my work will be error-free. I therefore can’t be liable to you or any third-party for damages regarding such errors.
Good news - your own liability to me will also be limited to the amount of fees payable under this contract and you also won’t be liable to me or any third-party for damages. Unless YOU break MY legs.
10. Intellectual property / copyright clause
First, you guarantee that all elements of text, images or other artwork you provide in a briefing submission are either owned by you, or that you’ve got permission to use them. When you provide text, images or other artwork, you agree to protect me from any claim by a third party that I’m using their intellectual property.
And like marriage vows, here’s the same again in reverse: I guarantee that all elements of the work I deliver to you are either owned by me, or I've obtained permission to provide them to you. When I provide text, images or other artwork to you, I agree to protect you from any claim by a third party that you’re using their intellectual property.
Provided you’ve paid for the work, I will assign all intellectual property rights to you as follows:
You’ll own the writing you’ve paid for, and all finished files, and you should keep them somewhere safe, as I’m not required to keep a copy. You own all intellectual property rights of text, images, site specification and data you provided, unless someone else owns them, of course.
11. Sharing samples
And naturally, I’m proud of my work, so I reserve the right to display or share my commissioned writing for publicity and portfolio purposes. Where the text is the profit-generating product itself (e.g. a ghostwritten novel or paid e-learning course), only snippets will be shared.
Phew - you did it. Well done!